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AMERICAN UNIVERSITY OF ARMENIA

ADVISORY INFORMAITON FOR VISITING FACULTY AND STAFF

Yerevan, Armenia June 2004

Before Leaving
Travel services/obtaining your ticket and visa
Health and Immunization guidelines
Ordering textbooks
Shipping of personal effects
Health Insurance
Packing Tips
Weather and clothing requirements
Airline luggage requirements
Monetary Issues
Upon Arrival
Getting through the airport/meeting the driver
Your welcome packet
Your apartment
Electricity
Water
How to get to AUA
Orientation
Registering at your embassy
Related links

Before Leaving
Travel services/obtaining your ticket and visa
Generally, the AUAC Oakland office employee who handled the drafting and execution of your contract will coordinate the purchase of your ticket and visa. A visa is required to travel to Armenia. Initially, AUA will purchase your visa and then extend it, if necessary, during your stay. Once in country, all visa issues are handled by Faculty Services. They will help you coordinate travel plans and any visa questions that may arise.

Specific travel guidelines can be found in the General Terms and Conditions section of your contract.

Health and Immunization guidelines
Although the government of Armenia does not require proof of vaccinations for entry into the country, it is advisable that you be up to date. When in doubt, check with the CDC hotline at 404-332-4559 or their website: www.cdc.gov for a listing of area specific vaccination recommendations. If you have particular or specific health needs and concerns, please consult with your doctor prior to your trip.

Ordering textbooks
Once you have selected a textbook for your teaching you will need to consult with your Dean and secure approval for your textbook order. After the approval, you will need to submit your request to the AUA’s Corporate office in Oakland (AUAC, 300 Lakeside Drive, 4th Floor, Oakland, CA 94612; Tel: (510) 987-9452; Fax: (510) 208-3576).

Complete and accurate information will greatly facilitate the processing of your order (title, author, ISBN number, edition and the year of the publication). Normal delivery time for textbooks from the US to Armenia is 6 weeks.

Shipping of personal effects
Specific details concerning the shipping of personal effects to and from Armenia are covered in the General Terms and Conditions section of your contract. AUA will not be responsible for shipping your personal effects when you leave beyond the provisions of the contract. The Faculty Services Department in Yerevan can help you make these arrangements. More details about shipping services can be found in the AUA General Information booklet, which you will receive upon your arrival in Yerevan. It is also available on the AUA website (www.aua.am, About AUA, Information for Faculty).

Health Insurance
Please see the General Terms and Conditions section of your contract for full details regarding this topic.

Packing Tips
Remember the golden rule: If you absolutely can’t live without it, bring it along. This applies to medicines (prescription & over the counter), clothing, and foodstuffs.

List of things to pack:

Photographic Equipment: Although one can find most European or American brand camera accessories and lenses in Yerevan, bring anything special for your cameras. Batteries are available in the city but much harder to find outside the city. Bring protective cover for your camera as Armenia is dry and dusty in the long summer days and very cold in the winter. Photo processing is inexpensive in Armenia and the quality of print is excellent. Check with AUA staff or more experienced colleagues for the best print shops around AUA or in town.

Processing of slides is unavailable through most shops. Faculty who have located someone able to process slides have been very disappointed with the results: poor mounting, inaccurate colors caused by inadequate control of processing chemistry, and fingerprints, dust, and scratches on the slides.

Although processing and printing for normal print film can be as good as the best US one-hour shop, the negatives are handled roughly, returned without any protective sleeves or rolled up in a plastic film canister. It is very likely that they will be scratched due to this handling. Fingerprints and excessive dust are also common. Print quality is typically good because of the prevalence of new automatic processors, but if you are a serious photographer concerned about archiving your work you may want to consider having your film processed at a trusted shop in the US.

The availability of fresh film in Yerevan is good for typical consumer choices (Fuji or Kodak print film), but if you have a specific preference (such as one of the Kodak Portra print films) or would like to shoot slides or black and white then you should plan to bring the film with you. Packing film in check-on baggage is not advisable because US and European airports are now using very high-powered X-ray equipment that is likely to fog even a low ISO film. The use of effective lead-lined bags to protect the film is equally problematic: one faculty member packed film in a lead-lined bag that was opaque to the X-ray machines and was called to the security room in the airport to open the bag so that it could be hand searched. Under current policies the Transportation Safety Administration (TSA) would open (forcibly if necessary) the luggage without your presence. Hand carrying film, therefore, is a better option. In the experience of our faculty who bring their own film, the x-ray scanners used for carry-on baggage do not damage film packed in the commercially available X-ray pouches. Although some travel guides recommend that you request hand inspection of film at security checkpoints, this is often not allowed in European airports.

Digital photography is an excellent alternative to film, and there are a variety of shops in Yerevan that will produce high quality digital prints for a low cost. The risk of damage to the “negative” in this case is non-existent. As of June 2004, the cost of a 30x40 cm print (approximately 16”x12”) was about $6.

Flashlights (with spare batteries): pocket size, to carry with you at all times for unexpected power outages, and one powerful enough to use around the house. The electricity is occasionally cut off with no warning. In addition, the stairways in apartment buildings and the sidewalks off of main streets are often dimly lit.

Eyeglasses: Bring a second pair and/or your prescription. Eyeglasses are available locally and are generally OK for simple prescriptions.

Contact Lens: If you wear contact lenses, bring all necessary accessories for them. Cleaning solutions and saline solution are not locally available.

Personal Hygiene products: Most Western brands are widely available in the mini-markets around town. Prices are comparable to the US and, occasionally, cheaper. Certain things like mouthwash, special types of shampoo, shaving cream and so on are either hard to find or very expensive, even by US standards.

Prescription Medicine: Bring all your prescription drugs with spares. Have them, along with spare clothing and valuables in your carry on in case luggage is delayed or lost. There are pharmacies on every corner, and many "prescription" drugs are available over-the-counter, but make sure to consult with AUA clinic staff and proper physicians before purchasing anything.

Food and non-food items: One key factor to keep in mind: bring anything you or your family cannot live without. You can easily manage for the rest. Some suggestions are: peanut butter, maple syrup, artificial sweetener and instant oatmeal (if these are items your family uses).

Weather and clothing requirements
Armenia has a dry climate both in winter and summer with little humidity. Moisturizer, sunscreen and eye drops are extremely useful. Temperatures remain true to the seasons.

Spring (March - May) 50os-80os- Pleasant jacket weather, sometimes wet, usually sunny.
Summer (June - Aug) 70os -100os - Hot even at night, very sunny, often buggy but no humidity.
Fall (Sept-Nov.) 50os -70os - Pleasant jacket weather again, dry, Indian summer, usually nice until Mid-Nov.
Winter (Dec. - Feb.) 20os -40os Very cold, usually no central heating in homes, some snow and ice.

AUA classrooms are air conditioned as are some restaurants, but apartments are not. Faculty Services can supply you with a fan should your apartment not have one. Bring light cotton pants/skirts and shirts and Tees. Jeans and sports wear are widely common for walking around town and for excursions. The locals frown upon men wearing shorts, but women seem to get away with it during sight seeing trips and picnics. Local women prefer casual pants for these occasions. Don’t forget to pack a few sets of upscale casual clothing (suits for men) for official functions, receptions, celebrations, the symphony and the opera.

Make sure to pack comfortable walking shoes (sneakers are a good idea) because you will be doing a great deal of that both in and around town and touring the country. Don’t plan on buying shoes in Armenia as comfort is regularly sacrificed for what’s fashionable and stylish. European made shoes are very expensive.

Armenia has a continental climate, similar to that of the US plains states. Winters are cold, with moderate amounts of snow, and summers are hot and dry. Although the climate is not more extreme than in many US cities, the lack of adequate heating in most buildings heightens the sense of cold. The district heating formerly supplying steam radiators throughout Yerevan is defunct. Most faculty apartments are heated by old radiators converted for use with an electric heating element or by space heaters. Throughout the city, the burning of wood and other materials in stoves is common and causes winter air pollution. The AUA building is heated during the winter months and is generally comfortable. Although the World Bank has funded the re-installation of natural gas lines in parts of the city, for now it is best to assume that electricity will be the heating source in your apartment and the monthly bill will be from $40-80 depending on use. In any case, bring warm clothing.

Airline luggage requirements
For all flights originating from the US, you will be allowed 2 pieces of luggage at 70 pounds maximum per bag. For all flights departing Yerevan and connecting straight through to the US, you will have the same luggage allowance. It does get tricky, though, if you layover for more than 23 hours in Europe as the European luggage requirements may apply. If so, you would be restricted to 20 or 30 kilos, depending on your class of ticket. Your tickets will note the luggage restrictions.

Monetary Issues
The main bank in Armenia is HSBC. Information about HSBC can be found online at www.hsbc.com. In the majority of cases, the ATM card you use in the US will work in HSBC machines. Western Union, located at 2 Nalbandyan Street (among other locations) near Republic Square, offers wire transfers to and from Armenia.

One US dollar is equivalent to about 545-555 Armenian Drams.

Although the most practical and convenient way to do business in Armenia is by cash, the major hotels and some of the restaurants have recently started accepting Visa and MasterCard (and EuroCard in some locations). ATM machines are available for 24 hours in the lobby of the main HSBC bank near Republic Square and at the entrance of the HSBC Komitas Street branch. There are also an ATM machine on Abovyan Street, opposite the ArtBridge Café, next to the Metro Yeritasardakan station, and on the intersection of Mashtots and Moscovian Streets, near the Opera building.

You can cash traveler’s checks at the major banks, but be prepared for hefty service charges.

Although you will be met by AUA personnel at the airport in Armenia, carry with you single dollar bills for porters and helpers when the need arises.

Upon Arrival
Getting through the airport/meeting the driver
Chances are that you will arrive at Zvartnotz Airport in the middle of the night, or the early morning hours, depending on your airline’s schedule. An AUA driver and an English-speaking Faculty Services Coordinator will be waiting for you when you exit from customs. Look for the AUA sign with your name.

To get from the plane to the parking lot & the AUA driver can be an adventure. Here’s what to expect. As you descend from your plane, you will encounter a number of people on the tarmac holding up name cards. Don’t panic if you don’t see your name-it won’t be there. Follow the crowd inside to the immigration officer’s booth and stay in whatever line that has already formed. Not everyone on your plane will be heading for the immigration officer’s booth first, as they will need to go to the visa window to obtain a visa. Because you already have your visa, ignore this line. The visa window is clearly marked so there should be no confusion on your part.

Armenian culture ignores the value of queuing into a line. Other passengers will try to cut you off. Officers and personnel do not speak English but there will always be an English speaking Armenian passenger who will help you if and when the need arises.

After passing through immigration, head down the few steps to the luggage conveyer belts. You may note AUA’s driver holding the sign with you name behind the big windows, where people meeting their relatives are crowded, before you step down to the luggage conveyer area. Do not worry if you do not see your name—the driver will meet you at the exit point. There are signs over each conveyer belt with your flight number but it is probably easiest to look for other passengers and wait with them. Because of the slow traffic at that time of the night, only one of the conveyors will be working, and that would, in all probability, be yours. Waiting for your bags might take as long as 30 minutes (occasionally longer).

There are luggage carts available for the use of the passengers that come with and without porter for a nominal charge. The fees are posted in Armenian dram, which of course, you won’t have. Expect to pay 800 dram, approx. $1.50, for a cart and 2500 dram, approx. $4.50, with a porter. These prices are subject to change and you might be charged $2 and $5 respectively since they will use a different exchange rate and don’t carry change. Use your discretion for tipping since you only need help to get through customs-a short walk away.

Keep your baggage claim checks handy as you leave the luggage carousel. Someone will compare the claim checks with the luggage tags and then will take the claim check from you. If you have a problem with your luggage, this is the time to find the airline representative and file a claim form. They generally hang out around the luggage carousel in case of any problems.

Customs has a green channel and a red channel: go through the green channel unless a custom’s official tells you otherwise. Exiting the customs area, you will be mobbed by cab drivers and people looking for their loved ones. Refuse any offers of help. The AUA driver with his sign will help you get everything to his vehicle. They will take you directly to your apartment. AUA and most apartments are about 20 minutes from the airport.

If your experience through the airport varies significantly from this scenario, please let Faculty Services know so they can update this brochure. There is a new airport manager and many changes have been implemented.

Resist the urge to change money at the airport. The exchange rate is awful. The porters will be more than happy to take your dollar bills and you won’t need dram until you go to the local markets.

The AUA’s driver will assist you in loading and unloading your luggage at the airport and at your apartment. Due to health and safety concerns as well as consistency with airline regulations, AUA drivers are not permitted to lift/carry items over 32 kgs (70 pounds). If you plan to arrive/depart with baggage in excess of 32Kg/70lbs, please inform the Associate Director of Administrative Services (apetrosi@aua.am) in advance so as appropriate arrangements can be made. AUA will assess a fee of 14USD for this service in addition to airlines charges.

Your welcome packet
The AUA driver will have a welcome packet for you consisting of:
Your new address and phone number
Keys to the apartment
AUA General Information booklet
Yerevan General Information booklet
Armenia General Information booklet
A local map
A small flashlight
An “In Case of Emergency” laminated card
US Embassy consular information (American Citizens only)
US Embassy registration card (American Citizens only. Bring this card and your passport with you to your orientation meeting)
A list of basic Armenian expressions

Your apartment
This is where a flashlight comes most in handy. More often than not, the staircase leading to your apartment will be dark. The driver and the Faculty Services Coordinator will stay with you long enough to explain the operation of this and that appliance around the apartment. You will find posted instructions from the Office of the Faculty Services giving you operational directions for your hot water tank shower facility, stove, etc. They will also have put in your kitchen: candles, breakfast items, bread and bottled water.

The administration strives to find and equip appropriate apartments for visiting faculty and staff. While the apartments we procure are among the best that AUA budget can afford, they might not completely meet your expectations. Apartments provided by the University are furnished and have basic kitchen facilities, utensils, and bedding. Usually, the amount and quality of towels leave much to be desired. Bring some along with you or plan to purchase additional locally. AUA provides every new faculty member with 20 kg of propane for cooking. AUA will help you refill the propane tank (please contact the Faculty Services Coordinators), at your expense. In winter, the University can provide you with an electric heater.

The University has rented your apartment on your behalf. You are responsible for the furniture and other household goods. Please maintain the apartment as you would your own home and notify Faculty Services of any problems or complaints.

If you do not find your apartment adequate, Faculty Services can help you relocate. You will need to pay any additional rent monies above the AUA apartment allowance out of your own funds.

In addition, you will need to pay for your utilities: water, propane, natural gas (if available), electric, and telephone.

Electricity
Standard voltage in Armenia is 220V/50Hz (vs. 110V/60Hz in the US). However, AUA provides both 220V and 110V supply. Thus, you will have no problem using your computers at AUA. Also, most new computers are shipped with power supplies that run on 220V. The power supply information on the computer usually indicates the voltage and frequency range over which it will operate. Laptops whose power supply indicates “CE” can run on both 110 and 220V without a transformer and will just need a plug adaptor. For any other equipment that you may bring with you it is advisable to bring a suitable transformer. Transformers may be purchased in Armenia, but their quality and safety can vary. For small home electronics (a coffee grinder, toaster, etc.), local appliance shops carry a variety of European models. The prices are higher than in the US, but it is always possible to acquire something locally that may otherwise be cumbersome to carry. It is a good idea to bring a surge protector, especially for computers used at home, as voltage may fluctuate at times. The electric outlets in Armenia are European style. You may bring plug adaptors for equipment made in the USA or purchase it in transit or in Armenia. They are widely available in electronic stores around town.

Water
It is a good idea to drink bottled water in Yerevan during short-term visits. Large jugs of bottled water such as Noy (a common local brand) are available at any store. This is essentially water from the city water sources in the mountains that has been filtered and disinfected, then bottled for distribution, avoiding the game of chance in the city’s distribution system. Faculty Services can assist you in obtaining a supply of bottled water for drinking. However, for longer visits and given the tap water quality situation, you may want to bring a water filter. Some faculty rely on PUR filters. However, strictly speaking, such consumer grade water filters are insufficient to remove some pathogens (such as hepatitis virus) or free-floating bacteria (e.g. those not attached to larger sediment particles). The most accessible method of killing all of the pathogens is by boiling the water.

Although AUA has water 24 hours a day, most of the population in Armenia does not. Be considerate and conserve water whenever possible at private homes, and expect little water in public buildings. In homes, many people have water tanks or keep water “stored” in bathtubs for use. Usually there is a bucket then for “flushing” the toilet, if you’re not sure how a system works you can always ask. Just be aware that water is a valuable commodity here. Water tank(s) with heating elements are installed in all AUA-rented apartments availing tenants to take a shower. These tanks also feed the toilet tube.

How to get to AUA
Whether you are a first time visitor or not, whether a driver will accompany you to the university or you decide to make the walk, there is a cardinal rule you should start following from that very first morning: Beware of the traffic on the streets. The pedestrian in Armenia has no rights once he/she steps off the curb to cross the street. The drivers have no sympathy or courtesy for age or gender. Don't depend on the traffic signal for your safety in crossing either. Traffic lights, like everywhere else in the world go from green to red passing by orange. In Armenia, in addition to that, the light goes from red to green also passing by orange. So, regardless of where the pedestrian is when that light turns orange (from red), the drivers start moving sometimes cornering the pedestrian between two rows of moving cars.
Before the driver and the representative from Faculty Service leave you on your own at your apartment, they will make arrangements with you for the following day. You have the option of walking to AUA or having the driver take you. You will need to tell them what time you plan to be at AUA for your orientation and to get settled into your office. If you forget to give the driver this information, Faculty Services will call you around 10 A.M. Feel free to call the Faculty Services office if you have any questions or problems.

Orientation
Your orientation meeting will be with Mr. Armen Petrosian, Associate Director of Administrative Services. He will need to review your visa so be sure to bring your passport with you. You will meet the senior members of the Administration team, take a brief tour of the building, and end up at your office where he will help you set up your network password. Your department secretary will issue you office keys.

Armen will also set up a time for you to take a tour of Yerevan and go grocery shopping & exchange money. During your first week, a driver will be available to bring you to/from AUA, take you shopping, etc. Please make arrangements with Faculty Services.

Registering at your embassy
Bring your passport with you to AUA for your orientation meeting. Faculty Services will make a copy and help you complete the appropriate paperwork to register with your Embassy. AUA will take the paperwork to the Embassy.

Related links
www.arminco.com local ISP, has Mr. Ararat web cam, links, general info
www.usa.am US Embassy in Armenia
noyan-tapan.am Noyan Tapan, local English language newspaper
www.armeniaemb.org Embassy of the Republic of Armenia in Washington
www.menuatours.com Menua Tours: guide services, reservations, tour packages
www.aua.am American University of Armenia home page
www.armenia.com links to other sites
www.cilicia.com Extensive Armenia information and links
www.internews.am Internews Armenia, internet based grassroots news service
www.spyur.am Spyur Information Service, business phone listings, links
www.freenet.am Freenet, another local ISP
www.agbu.org Armenian General Benevolent Union (AGBU) home page
www.info.usaid.gov/countries/am USAID in Armenia
www.worldbank.org/html/extdr/regions.htm World Bank in Armenia
www.un.org/esa/earthsummit/armenia.htm United Nations in Armenia
www.odci.gov/cia/publications/factbook/index.html CIA Country Profile
www.travel.state.gov Travel Information, consular information sheets
www.cdc.gov Center for Disease Control
www.matenadaran.am (EXCELLENT SITE) Virtual Matenadaran Museum
www.usanogh.org Student publication, youth oriented
www.groong.com Armenian news network
www.theforgotten.org Armenian Genocide information
www.anca.org Armenian political action in Armenia
www.armenian-genocide.org Armenian Genocide information
www.gov.am Official website of the Armenian Government
www.armeniaguide.com Has just about everything
www.armeniadiaspora.com Another site with just about everything
www.sci.am National Academy of Sciences in Armenia

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